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Printing processes:
We work with 5 printing processes:
• Flex print and digital print (for flexible packaging materials)
• Pad print and digital print (cans)
• Screen print (Advent Calendar “standard”)
• Offset print (Advent Calendar “personalised”)
It shall be our decision exclusively whether and which product will be manu-
factured using the printing process.
For technical reasons, register differences cannot be avoided in the printing
processes listed. With Flex print, register differences of up to 5/10 mm in the
motif can arise. Please request the data sheets that correspond to our various
products.
Over delivery and under delivery:
For technical reasons, over deliveries and under deliveries of up to 10% of the
total amount cannot always be avoided.
Colours:
We work with translucent colours among others. Translucent colours do not
always cover a surface completely and often do not result in the desired colour
unless a white base is applied beforehand.
Please list your colour requests in detail. We work with HKS or Pantone col-
ours. We do not work with RAL colours. Colours very similar to RAL colours
can be achieved (using Pantone or HKS). Colour templates in the form of
letterhead, business cards, brochures, etc. only serve as a rough guide. The
printing result can vary due to differences in the material. We will make efforts
to achieve the desired colour tone. However, we cannot take responsibility for
the result without a precise HKS or Pantone colour specification. Variance in
nuances with the HKS or Pantone colours is no reason for return.
As mentioned above, we work with translucent colours, in certain cases on
clear materials.
Each motif and each product can and must be treated individually. It is not
possible to account for every eventuality beforehand in writing. You will find
basic information here and in our data sheets. However, we cannot assume
unconditional responsibility for this information. An individual and specific
telephone consultation, tailored to your product and motif is available through
our specialists. For this purpose, we ask that you send us your desired print
motif. Without a sample of the print motif, we cannot provide a consultation.
Please do not send us any films or manuscripts. We work exklusively with
own films or manuscripts.
When sending digital information, we require a copy of the motif in the form
of a colour sample. The colours should be colour-consistent if possible. It is not
possible to print without a motif sample on paper and colour-consistent proofs.
Perishable foodstuffs:
We would like to point out that foodstuffs cannot be returned or exchanged.
Inspect the goods immediately upon receiving them and notify us of complaints
within 24 hours.
Returns sent later than this cannot be accepted. Once foodstuffs leave our
premises, we no longer have control over them. Therefore, we can neither
accept responsibility for quality nor for suitable treatment of the food in this
regard.
Damages:
Delivery damages must be noted on the consignment form and acknowledged
by the forwarding agent. Damages to pallets, which are not noted on the
consignment form, cannot be claimed as delivery damages. Upon delivery,
be sure to check for a clean and orderly application of shipping straps and
foil packaging. Irregularities must be noted and photographed immediately.
Delivery dates:
Apply to date of shipment within and/or on a delivery week and/or day, re-
spectively and never to the actual date of delivery.
Delivery dates can neither be confirmed nor are they to be considered binding.
We work with forwarding agents of our choosing. However, upon transfer
of goods we cannot be made accountable. You may designate your own
forwarding agent or courier, if desired.
Fixed delivery dates will not be confirmed and no responsibility will be assumed
for fixed delivery dates that are not met by the forwarding company.
Delivery dates shall apply after an approval for printing is received, not upon
receipt of the first proof. Without an approval, printing will not begin.
Without an approval, no delivery date can be confirmed. A correction in a proof
print that we create for you is not considered an approval for printing. Your
correction will be re-worked and you will receive a new proof for inspection
and approval.
Corrections:
Please read the text in our proof prints carefully. If you have problems un-
derstanding any part of a proof, call us. We will be happy to assist you. We
do not assume responsibility for approved prints or for errors of any sort that
you may have overlooked. An approval from you is considered an unlimited
and irrevocable part of a work order.
All preparatory work performed by us up to the approval will be invoiced, even
in the event that the work order is cancelled.
For unaltered reprints, you will also receive proof prints with a request for
inspection and approval. Colour deviations within an unaltered reprint are
technical in nature and cannot be avoided. Colour deviations in nuances shall
not be accepted as grounds for returns.
It is also possible to receive design recommendations from us. You can receive
pricing information upon request once you have stated the amount and type
of work to be done.
Original press proofs are available, yet they will be billed individually depend-
ing on the motif. Please keep in mind that a proof run delays the delivery
by 5 working days. An additional proof run delays the delivery by another 5
working days, and so on.
Returns
must be documented. At least 10% of a total amount must be returned as
an originally packaged unit as evidence. A return involving printing must also
affect at least 10% of the total amount and be documented.
Returns regarding taste and appearance of foodstuffs can only be accepted
when the products were stored and treated in manner suitable for foodstuffs.
You can request information regarding expiration dates and other important
details at any time. For example, never store chocolate products above room
temperature. Fruit gum products are sensitive to heat and moisture.
Some of our products are packaged according to weight and some according to
amount. Deviations in the amount per covering box vary according to machine
and product. The total end amount is checked and documented. If deviations
occur per packaging unit, please check the total end amount.
Our team is available to answer all of your questions. Our staff can competently
answer any questions you might have regarding our products, prints, digital
storage media, and pricing.
However, we do ask that you remain patient should short waiting periods
arise. It is important to us to take the time to serve all of our customers and
to fulfil requests to your complete satisfaction.
For the security of both parties and to avoid communications problems,
please ask for written confirmation of pricing, delivery times, and technical
guidelines, etc.
We offer datasheets in our catalogue which list further information for each
product. Questions regarding these datasheets may also arise. Please contact
us to receive more information. The datasheets have been created for each
product and consist of a single, loose page. Please request the datasheet for
the product you desire.
We wish you the best of success with your sweet advertising.
Our general terms and conditions of business apply to this information and
are attached or can be requested.
Important information