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Printing processes:

We work with 5 printing processes:

• Flex print and digital print (for flexible packaging materials)

• Pad print and digital print (cans)

• Screen print (Advent Calendar “standard“)

• Offset print (Advent Calendar “personalised“)

It shall be our decision exclusively whether and which product will be ma-

nufactured using the printing process.

For technical reasons, register differences cannot be avoided in the printing

processes listed. With Flex print, register differences of up to 5/10 mm in the

motif can arise. Please request the data sheets that correspond to our va-

rious products.

Over delivery and under delivery:

For technical reasons, over deliveries and under deliveries of up to 10% of

the total amount cannot always be avoided.

Colours:

We work with translucent colours among others. Translucent colours do not

always cover a surface completely and often do not result in the desired

colour unless a white base is applied beforehand.

Please list your colour requests in detail. We work with HKS or Pantone co-

lours. We do not work with RAL colours. Colours very similar to RAL colours

can be achieved (using Pantone or HKS). Colour templates in the form of

letterhead, business cards, brochures, etc. only serve as a rough guide. The

printing result can vary due to differences in the material. We will make

efforts to achieve the desired colour tone. However, we cannot take respon-

sibility for the result without a precise HKS or Pantone colour specification.

Variance in nuances with the HKS or Pantone colours is no reason for return.

As mentioned above, we work with translucent colours, in certain cases on

clear materials.

Each motif and each product can and must be treated individually. It is not

possible to account for every eventuality beforehand in writing. You will find

basic information here and in our data sheets. However, we cannot assume

unconditional responsibility for this information. An individual and speci-

fic telephone consultation, tailored to your product and motif is available

through our specialists. For this purpose, we ask that you send us your

desired print motif. Without a sample of the print motif, we cannot provide

a consultation.

Please do not send us any films or manuscripts. We work exklusively with

own films or manuscripts.

When sending digital information, we require a copy of the motif in the

form of a colour sample. The colours should be colour-consistent if possi-

ble. It is not possible to print without a motif sample on paper and colour-

consistent proofs.

Perishable foodstuffs:

We would like to point out that foodstuffs cannot be returned or ex-

changed. Inspect the goods immediately upon receiving them and notify us

of complaints within 24 hours.

Returns sent later than this cannot be accepted. Once foodstuffs leave our

premises, we no longer have control over them. Therefore, we can neither

accept responsibility for quality nor for suitable treatment of the food in this

regard.

Damages:

Delivery damages must be noted on the consignment form and acknow-

ledged by the forwarding agent. Damages to pallets, which are not noted

on the consignment form, cannot be claimed as delivery damages. Upon

delivery, be sure to check for a clean and orderly application of shipping

straps and foil packaging. Irregularities must be noted and photographed

immediately.

Delivery dates:

Apply to date of shipment within and/or on a delivery week and/or day,

respectively and never to the actual date of delivery.

Delivery dates can neither be confirmed nor are they to be considered bin-

ding. We work with forwarding agents of our choosing. However, upon

transfer of goods we cannot be made accountable. You may designate your

own forwarding agent or courier, if desired.

Fixed delivery dates will not be confirmed and no responsibility will be assu-

med for fixed delivery dates that are not met by the forwarding company.

Delivery dates shall apply after an approval for printing is received, not upon

receipt of the first proof. Without an approval, printing will not begin.

Without an approval, no delivery date can be confirmed. A correction in a

proof print that we create for you is not considered an approval for prin-

ting. Your correction will be re-worked and you will receive a new proof for

inspection and approval.

Corrections:

Please read the text in our proof prints carefully. If you have problems un-

derstanding any part of a proof, call us. We will be happy to assist you. We

do not assume responsibility for approved prints or for errors of any sort that

you may have overlooked. An approval from you is considered an unlimited

and irrevocable part of a work order.

All preparatory work performed by us up to the approval will be invoiced,

even in the event that the work order is cancelled.

For unaltered reprints, you will also receive proof prints with a request for

inspection and approval. Colour deviations within an unaltered reprint are

technical in nature and cannot be avoided. Colour deviations in nuances

shall not be accepted as grounds for returns.

Two proofs will be created for you free of charge. Beginning with the third

proof, we reserve the right to charge a handling fee. Create your motif

before remitting work to us. We would be happy to offer you consultation.

Feel free to contact us.

It is also possible to receive design recommendations from us. You can recei-

ve pricing information upon request once you have stated the amount and

type of work to be done.

Original press proofs are available, yet they will be billed individually depen-

ding on the motif. Please keep in mind that a proof run delays the delivery

by 5 working days. An additional proof run delays the delivery by another 5

working days, and so on.

Returns

must be documented. At least 10% of a total amount must be returned as

an originally packaged unit as evidence. A return involving printing must

also affect at least 10% of the total amount and be documented.

Returns regarding taste and appearance of foodstuffs can only be accepted

when the products were stored and treated in manner suitable for food-

stuffs. You can request information regarding expiration dates and other

important details at any time. For example, never store chocolate products

above room temperature. Fruit jelly products are sensitive to heat and

moisture.

Some of our products are packaged according to weight and some accor-

ding to amount. Deviations in the amount per covering box vary according

to machine and product. The total end amount is checked and documented.

If deviations occur per packaging unit, please check the total end amount.

Our team is available to answer all of your questions. Our staff can compe-

tently answer any questions you might have regarding our products, prints,

digital storage media, and pricing.

However, we do ask that you remain patient should short waiting periods

arise. It is important to us to take the time to serve all of our customers and

to fulfil requests to your complete satisfaction.

For the security of both parties and to avoid communications problems,

please ask for written confirmation of pricing, delivery times, and technical

guidelines, etc.

We offer datasheets in our catalogue which list further information for

each product. Questions regarding these datasheets may also arise. Please

for each product and consist of a single, loose page. Please request the

datasheet for the product you desire.

We wish you the best of success with your sweet advertising.

Our general terms and conditions of business apply to this information and

are attached or can be requested.

Important information